ODEON TOURISM COMPLETED THE CERTIFICATION PROCESS OF ITS 22 GLOBAL OFFICES
ODEON Tourism, one of the leading brands in Turkish tourism, announced that it has completed an extensive certification process covering a total of 22 offices in Egypt, Tunisia, the United Arab Emirates, Greece, Spain, Thailand, and Vietnam, following its operations in Turkey. As a result of comprehensive audits, Coral TraveVeritas' destination services company was certified with ISO 9001:2015 Quality Management System and ISO 10002:2018 Customer Satisfaction Management System certificates by Bureau Veritas, the world's leading independent certification body.
Ozan Somaklar, Vice President (COO) responsible for ODEON Tours Destinations, received the certificates from Orhan Yılmaz, General Manager of Bureau Veritas Turkey, at a ceremony held at ODEON Tourism's headquarters in Antalya. In his speech at the ceremony, Ozan Somaklar said, "As ODEON Tourism, we are proud to crown our mission of pioneering Turkish tourism with over 33 years of experience, by registering our quality and customer satisfaction at international standards. This extensive certification process, starting from Turkey and extending from Egypt to Vietnam, covering a total of 22 of our offices, is not only an operational success but also a global commitment to our philosophy of continuous improvement and unconditional customer focus. The ISO 9001 and ISO 10002 certificates we have received are now the most concrete proof that our service quality and customer experience management are at world standards. We will further elevate the value we create for our customers and business partners with these international certificates."
THE JOURNEY OF CONTINUOUS IMPROVEMENT IS GOING GLOBAL
Over the years, guided by the principle of continuous improvement, the company has adopted and implemented various standards such as ISO 14001 Environmental Management System, ISO 45001 Occupational Health and Safety Management System, and ISO 39001 Road Traffic Safety Management System in Coral Seyahat A.Ş. and its other subsidiaries, proceeding with certification in some of them. Odeon Tourism aims to spread the culture of continuous improvement across all its operations by implementing these systems throughout its group companies.
QUALITY AND CUSTOMER EXPERIENCE ARE NOW AT WORLD STANDARDS
With these newly acquired certificates, ODEON Tourism has taken its commitment to maintaining the highest level of quality and customer focus in all its business processes to an international dimension. While the ISO 9001 certificate demonstrates that the company conducts all its operations with a focus on quality and embraces a culture of continuous improvement; the ISO 10002 certificate certifies that customer complaints are managed in accordance with international standards, with a transparent and solution-oriented approach. In the comprehensive audits carried out by Bureau Veritas, ODEON Tourism's practices in quality management, customer focus, transparency, and risk management were found to be highly successful.
